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Step Up | Program Manager – Supportive Services – Santa Monica
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Program Manager – Supportive Services – Santa Monica


Summary: 
The Program Manager for Supportive Services in Santa Monica will oversee all supportive services delivered to tenants of Step Up properties in Santa Monica, DHS subsidized units and City of Santa Monica funded housing retention services. The services provided will include life skills, services for co-occurring disorders, member advocacy and crisis intervention. The Program Manager will ensure that all supportive services and programs are in-line with housing first and other best and evidenced-based practices effective with the chronically homeless population. This position will plan, organize, direct, manage and oversee all management functions of the programs including contract and grant reporting and monitoring daily operations of services, supervision and training of staff. Additionally, the Program Manager will facilitate the lease up process at the projects by acting as a liaison between property management, services and the community and ensuring proper lease up procedures are followed for each unit type. The PM will meet with Property Management and services staff to problem-solve tenant issues, engage intervention strategies and ensure all interventions are in alignment with Housing First and Harm Reduction strategies.

 

The Program Manager of Supportive Services reports to the Director of Supportive Services.

Responsibilities: 
The following reflects essential functions for this job but does not restrict the tasks that may be assigned.

  • Administration – Administer and oversee programs and staff. Develop, review and provide guidance as needed on written program policies and protocols. Ensure integration of Evidence Based Practices, standards of excellence, and SUOS values into daily work and programming. Work collaboratively with SUOS Operations, Property Management, Human Resources, Finance, and Quality Management departments to implement and oversee all facility, personnel and program aspects. Work collaboratively and strategically with other community organizations to support a seamless and coordinated system of care.
  • Program Management – Provide leadership, guidance and direct management of program staff. Analyze program reports and numbers to identify trends and make projections or recommendations for program modifications. Respond to emergency and priority situations such as safety and security measures. Resolve grievances and troubleshoot incidents. Develop and oversee implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with SUOS’s goals and values. Develop Life Skills services in coordination with Director of Supportive Services and VP of Housing Services to ensure successful housing placement and retention.
  • Reports/ Contracts and Compliance – Review and authorize all program and contract reports prior to submittal. Ensure staff are completing all required documentation in Servicepoint, CHAMP and HMIS. Review and explain contract scope and services to staff. Perform periodic internal audits. Attend all monitoring site visits.
  • Human Resources – Hire essential staff, provide feedback and evaluation on a regular basis in line with SOUS policies and in coordination with Human Resources.  Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth in coordination with Quality Management. Train all staff in accordance with the Department of Urban Development (HUD), City of Santa Monica Human Services Division and Department of Health Services (DHS regulations and requirements.
  • Tenant Services – Provide oversight and support for a tenant-driven socialization programs, including the Tenant Advisory Committee(TAC), on-site supportive services such as groups and computer labs and engagement in community activities. Ensure staff are working with tenants to develop “good neighbor” habits and interface with neighboring properties to ensure Step Up is seen as good neighbor. Coordinate interventions with Life Skills staff and mental health provider staff both internal and from other agencies to ensure services are delivered which will promote housing retention and community integration. Ensure on-site staff are tracking data of all tenants through the Tenant Roster form.
  • Other Duties as assigned.

Skills:  Demonstrated and thorough knowledge of Housing First and Harm Reduction philosophies of service delivery. Demonstrated leadership of programs, organizations or teams, with multiple staff oversight.  Initiative and problem solving skills in community interface and human resources. Clinical experience, crisis intervention, understanding and commitment to Recovery Model philosophy, Ability to perform assessments and provide mental health diagnosis, strong computer skills, ability to work effectively in an interdisciplinary team. familiarity with and dedication to the Housing First and Harm Reduction models. Must demonstrate proactive communication skills and be a team player with a goal towards and mission of Step Up.

Qualifications:  Minimum MA with 3 years’ experience in the social service field, licensure preferred, specifically housing programs. Knowledge of Microsoft Office and homeless databases is essential. Must have own transportation, and current California driver’s license and insurance.

Physical Requirements:  While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear.  The employee is frequently required to walk, balance, stoop, kneel, and/or crouch.  (The employee must occasionally lift and/or move up to 15 pounds).  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  Keyboard data entry required.

Work with the homeless population whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. While Step Up as an agency strives to protect all employees from adverse events, Step Up is not responsible for rectifying the outcome of such exposures and considers this the nature of the field based environment and workplace.

 

To apply for this job email your details to mmelvin@stepuponsecond.org

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