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The Program Manager for Supportive Services in Santa Monica will oversee all supportive services delivered to tenants of Step Up properties in Santa Monica, DHS subsidized units and City of Santa Monica funded housing retention services. The services provided will include life skills, services for co-occurring disorders, member advocacy and crisis intervention. The Program Manager will ensure that all supportive services and programs are in-line with housing first and other best and evidenced-based practices effective with the chronically homeless population. This position will plan, organize, direct, manage and oversee all management functions of the programs including contract and grant reporting and monitoring daily operations of services, supervision and training of staff. Additionally, the Program Manager will facilitate the lease up process at the projects by acting as a liaison between property management, services and the community and ensuring proper lease up procedures are followed for each unit type. The PM will meet with Property Management and services staff to problem-solve tenant issues, engage intervention strategies and ensure all interventions are in alignment with Housing First and Harm Reduction strategies.
The Program Manager of Supportive Services reports to the Director of Supportive Services.
The following reflects essential functions for this job but does not restrict the tasks that may be assigned.
Skills: Demonstrated and thorough knowledge of Housing First and Harm Reduction philosophies of service delivery. Demonstrated leadership of programs, organizations or teams, with multiple staff oversight. Initiative and problem solving skills in community interface and human resources. Clinical experience, crisis intervention, understanding and commitment to Recovery Model philosophy, Ability to perform assessments and provide mental health diagnosis, strong computer skills, ability to work effectively in an interdisciplinary team. familiarity with and dedication to the Housing First and Harm Reduction models. Must demonstrate proactive communication skills and be a team player with a goal towards and mission of Step Up.
Qualifications: Minimum MA with 3 years’ experience in the social service field, licensure preferred, specifically housing programs. Knowledge of Microsoft Office and homeless databases is essential. Must have own transportation, and current California driver’s license and insurance.
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. (The employee must occasionally lift and/or move up to 15 pounds). Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Work with the homeless population whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. While Step Up as an agency strives to protect all employees from adverse events, Step Up is not responsible for rectifying the outcome of such exposures and considers this the nature of the field based environment and workplace.
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